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Terms & Conditions

The terms that apply when you use our website and buy from us.

Last updated: October 9, 2026

1. About these terms

These Terms & Conditions (“Terms”) apply to your use of pellanora.com (the “Site”) and to any purchase you make from us. The Site is operated by [Your registered business name], trading as Pellanora (“Pellanora”, “we”, “us” or “our”), of [Business street address, City, State ZIP]. You can reach us at hello@pellanora.com.

By using the Site or placing an order, you agree to these Terms, our Privacy Policy and our Shipping & Returns policy. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By placing an order you confirm that you meet this requirement and that the information you give us is accurate and complete.

3. Products and availability

We try to describe and photograph our products as accurately as we can, including fabric, fit, color and care instructions. Colors may look slightly different on your screen because of your display settings. Measurements and sizing information are a guide only. All products are subject to availability, and we may discontinue a product or limit quantities at any time.

4. Prices and payment

  • All prices are shown in U.S. dollars (USD). Prices do not include shipping or applicable sales tax, which are shown at checkout before you pay.
  • Payment is processed securely by Stripe. We accept the payment methods shown at checkout. Your payment details are provided to Stripe and are not stored by us.
  • We may change prices at any time. The price that applies to your order is the price shown at checkout when you place it.
  • Although we check our prices carefully, errors can occur. If we find a pricing error in an order, we will contact you and give you the choice to confirm the order at the correct price or cancel it for a full refund.

5. Orders and acceptance

When you place an order, you make an offer to buy the products in your cart. You will receive an email confirming that we have received your order. This is not our acceptance of your order. A contract is formed when we dispatch your items and send you a shipping confirmation.

We may refuse or cancel an order, in whole or in part, for reasons including product unavailability, an error in the product or price information, suspected fraud or an unauthorized transaction, or where we cannot deliver to your address. If we cancel an order after you have paid, we will refund the amount in full.

6. Shipping and delivery

Shipping methods, costs and estimated delivery times are set out in our Shipping & Returns policy. Delivery times are estimates only. Risk of loss and damage to the products passes to you when the products are delivered to the address you gave us. You are responsible for providing a correct and complete shipping address.

7. Returns, exchanges and refunds

You may return eligible items within 30 days of delivery in accordance with our Shipping & Returns policy. Nothing in these Terms affects any rights you have under applicable consumer protection law, including your rights regarding faulty or misdescribed goods.

8. Intellectual property

All content on the Site, including text, graphics, logos, product descriptions, page layouts and the Pellanora name, belongs to us or our licensors and is protected by copyright, trademark and other laws. You may view and print pages for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute or use any content for commercial purposes without our written permission.

9. Acceptable use

You agree not to:

  • use the Site for any unlawful purpose or in breach of these Terms;
  • place orders using a payment method you are not authorized to use, or provide false information;
  • attempt to gain unauthorized access to the Site, our systems or other users’ information;
  • interfere with the operation or security of the Site, including by introducing malware or using automated tools to scrape, overload or place orders in bulk; or
  • buy products for resale without our written agreement.

10. Links to other websites

The Site may link to websites operated by others, including Stripe. We do not control and are not responsible for their content, policies or practices, and your use of them is at your own risk.

11. Disclaimers

Except as expressly stated in these Terms or required by law, the Site and its content are provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Site will be uninterrupted, error-free or free of harmful components.

12. Limitation of liability

To the fullest extent permitted by law, Pellanora and its owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Site or the products you buy. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence or for fraud.

13. Indemnification

You agree to indemnify and hold Pellanora harmless from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site.

14. Governing law

These Terms and any dispute arising out of them or your use of the Site are governed by the laws of [Your State or Country], without regard to conflict-of-law rules. You and we agree to submit to the exclusive jurisdiction of the courts of [Your State or Country], except where applicable consumer law gives you the right to bring a claim in the courts of the place where you live. Before starting a formal claim, we encourage you to contact us so we can try to resolve the matter informally.

15. Changes to the Site and these Terms

We may update the Site and these Terms from time to time. The version that applies to your order is the one published on the Site when you place it. The “Last updated” date above shows when these Terms were last changed. Your continued use of the Site after changes are posted means you accept the revised Terms.

16. General

If any part of these Terms is found to be invalid or unenforceable, the remaining parts continue in effect. Our failure to enforce any right or provision is not a waiver of it. These Terms, together with our Privacy Policy and Shipping & Returns policy, are the entire agreement between you and us about your use of the Site and your purchases. You may not transfer your rights under these Terms without our written consent; we may transfer ours as part of a sale of our business.

17. Contact us

If you have any questions about these Terms, please contact us:

[Your registered business name]
[Business street address, City, State ZIP]
Email: hello@pellanora.com